Enhance Customer Engagement with Automated WhatsApp Surveys Using Wbiztool

Surveys are a valuable tool for collecting customer feedback, and WhatsApp’s high engagement rates make it an ideal platform for reaching customers. With Wbiztool’s WhatsApp API, businesses can automate survey requests, ensuring timely feedback collection with minimal effort.

Why Automate WhatsApp Surveys?

• High Response Rates: WhatsApp’s open and response rates are much higher than those of email or traditional surveys.
• Instant Feedback: Collect real-time feedback and insights to improve products and services.
• Personalization: Use customer data to personalize survey requests, making respondents more likely to engage.

Step-by-Step: Automating WhatsApp Surveys

1. Set Up Your Wbiztool Account: Start by registering on Wbiztool and generating your API key.
2. Automate Survey Invitations: Use the Wbiztool API to send WhatsApp messages with a link to your survey or ask questions directly via WhatsApp.

Example (Ruby) – Sending a WhatsApp Survey Invitation:

require 'net/http'
require 'uri'
require 'json'

uri = URI.parse("https://wbiztool.com/api/v1/send_msg/")
header = { 'Content-Type': 'application/json' }
data = {
  client_id: 'your_client_id',
  whatsapp_client: 'your_whatsapp_client_id',
  phone: '1234567890',
  msg: 'We value your feedback! Please take a moment to complete our survey: [Survey Link]',
  country_code: '91'
}

# Create HTTP object and send POST request
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = true
request = Net::HTTP::Post.new(uri.request_uri, header)
request.body = data.to_json

response = http.request(request)
puts response.body

Best Practices for WhatsApp Surveys

• Keep It Simple: Make your surveys short and easy to answer, ensuring higher completion rates.
• Timing Is Key: Send survey invitations soon after a customer interaction, such as a purchase or support inquiry.
• Incentivize Responses: Offer a small reward or discount to increase response rates.

Conclusion

Automating WhatsApp surveys with Wbiztool allows businesses to gather valuable feedback in real-time. Streamlining the survey process and using WhatsApp’s high engagement rates can improve response rates and customer satisfaction. Start automating your surveys today with Wbiztool’s API.

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