How to Use Wbiztool’s API to Streamline Your Post-Sales Support and Follow-Ups

Providing excellent post-sales support is key to customer retention. Wbiztool’s WhatsApp API allows businesses to automate post-sales follow-ups, ensuring customers receive timely communication, support, and updates after completing a purchase. Automating post-sales processes helps improve customer satisfaction while freeing up your support team for more complex inquiries.

1. Automating Order Follow-Ups

Send automatic follow-up messages after an order is completed. Thank customers for their purchase and provide important details, such as order tracking links, return policies, or additional offers.

Example (Ruby) – Sending a Post-Sales Follow-Up Message:

require 'net/http'
require 'uri'
require 'json'

uri = URI.parse("https://wbiztool.com/api/v1/send_msg/")
header = { 'Content-Type': 'application/json' }
data = {
  client_id: 'your_client_id',
  whatsapp_client: 'your_whatsapp_client_id',
  phone: '1234567890',
  msg: 'Thank you for your order! Track your delivery here: [Tracking Link]',
  country_code: '91'
}

# Create HTTP object and send POST request
http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = true
request = Net::HTTP::Post.new(uri.request_uri, header)
request.body = data.to_json

response = http.request(request)
puts response.body

2. Sending Feedback Requests

After the customer receives their order, automate feedback requests through WhatsApp. This helps businesses gather valuable insights to improve their products and services.

3. Warranty and Return Reminders

For products with warranties or return windows, automate reminders to inform customers about their remaining time to return or exchange their products.

4. Support Ticket Automation

If a customer encounters a post-sales issue, automate the support process by allowing customers to create a support ticket via WhatsApp. Wbiztool’s API can instantly confirm their submission and provide real-time updates.

Conclusion

Wbiztool’s WhatsApp API simplifies post-sales support by automating follow-ups, feedback requests, and support processes. Integrate Wbiztool’s API today to improve your post-sales communication and increase customer satisfaction.

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